客服培训需求-问卷调查表\nTraining Survey

为提高客户培训效果和满意度，现对海外客服人员进行关于海外代理商，终端客户以及内部技术培训需求进行问卷收集。请大家根据实际情况填写您的宝贵意见，谢谢！In order to improve the effectiveness and satisfaction of customer training, we are now collecting questionnaires from overseas customer service personnel about the needs of overseas agents, end customers and internal technical training. Please fill in your valuable opinions according to the actual situation, Thanks!
1. 您的姓名 Your Name Please：
2. 您所在区域 Your Service Team's Area：
3. 关于海外技术培训相关的部门跟学习平台，你是否都了解？
Are you familiar with the relevant departments and learning platforms for overseas technical training?
4. 请问，目前您在现场培训客户时，了解到培训效果不理想的情况，主要原因有哪些？What are some of the main reasons you currently encounter unsatisfactory training results when training customers on-site?
  • 很少 Seldom
  • 中等 Average
  • 很多 Often
来厂培训时，我司无对应设备实操 When customer come to our company for training, we do not have the corresponding equipment for practical operation.
客户培训后长期不使用机器，操作生疏 Customers do not use the machine for a long time after the training, and forget the operation.
客户更换不熟练的操作工 Customers uses unskilled operators
客户电脑基础差，无相关经验等 The customer has poor computer skills or no relevant industrial experience.
预约的培训时间不够 Insufficient training time
语言沟通不顺畅 Poor language communication
5. 针对客服个人的技术提升培训，您更倾向于哪种方式培训？ 
How would you prefer to receive technical training to improve your skills？
6. 对于一些自学类的技能提高课程，您更倾向于什么查阅方式 ？
For self-study skill improvement, what learning method do you prefer?
7. 针对以下技术课表内容，您希望参加哪些内容的培训？ 
For the following technical topics, which would you like to receive training on?
8. 你希望每次技术培训课程周期是多久？
How long do you want the duration of each technical training course to be?”
9. 根据你对海外代理的现场了解，代理和客户缺乏的技能跟实际培训需求主要有哪些？ 
What do you think are the main skills lacking in agents and customers, and what are their actual training needs?
10. 您对个人的技术提升培训的组织形式等，有哪些建议或需求？What other suggestions or requirement do you have for the organization of technical training improvement in term of organization?
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